At a glance
- Check-inAfter 2:00 pm
- Check-outBefore 10:00 am
- Final paymentDue 14 days before arrival
- CancellationsFull refund 14+ days before arrival (see Peak Season below)
- SmokingNot permitted inside the unit
- PetsNot permitted
- Schoolies bookingsNot accepted
This is a quick summary — the full terms below take precedence.
Booking and payment
A deposit is required at the time of booking to secure your dates, with the balance due 14 days before arrival. If the balance isn't received by then, we may treat the booking as cancelled and re-let the dates. Payments are processed securely online; we never ask for card details by email or message.
Cancellations and refunds
We understand plans change, so our cancellation policy is tiered based on how much notice you give us:
- 14 or more days before arrivalFull refund
- 5–13 days before arrival50% refund
- Less than 5 days before arrivalNo refund
The 5–13 day tier is a placeholder — let us know if you'd like a different split, or to remove it and go straight from full refund to no refund.
Peak Season: for stays booked over Peak Seasons, including QLD & NSW school holidays, no refund is available for cancellations made within 14 days of arrival (we recommend you have travel insurance to cover any unfortunate situations). Full refund still applies for cancellations made 14 or more days before arrival.
Refunds are returned to the original payment method. If we're able to re-book your dates at the same rate, we'll do our best to refund you in full regardless of notice given, though this isn't guaranteed.
Check-in and check-out
Check-in is from 2:00 pm and check-out is by 10:00 am. Self check-in is available via key safe — the code is sent before arrival once the final payment has been received. Please contact us if you need an earlier check-in or later check-out; we'll always try to help where we can, but it isn't guaranteed.
House rules
- Maximum guests5 people
- SmokingNot permitted inside the unit
- PetsNot permitted
- NoisePlease be considerate of neighbours, especially after 10 pm
- Parties and eventsNot permitted
Schoolies and end-of-year celebrations
Hi Surf is a quiet, family-friendly beachfront apartment, and we're unable to accept bookings connected to end-of-year Schoolies celebrations. If a booking is found to be for this purpose, guests will be required to leave the property immediately and no refund will be given, for any remaining nights or the booking as a whole.
Damage and security
By booking, guests acknowledge they are responsible for the cost of any damage caused to the apartment, its furnishings or the resort facilities during their stay, beyond fair wear and tear. This includes damage caused by guests or their visitors. We may charge the card used for booking for the reasonable cost of repair or replacement, and will always contact you first to discuss any issue before doing so.
Guest conduct
We ask all guests to treat the apartment, the building and other residents with respect. We reserve the right to end a stay without refund where guests breach these terms, cause a disturbance, or put the property, other residents or guests at risk.
Liability
While we take care to keep the apartment safe and well maintained, guests use the apartment and resort facilities (including the pools, spa, gym and sauna) at their own risk. We recommend guests take out their own travel insurance to cover cancellations, injury or loss of belongings during their stay.
Questions
If anything here isn't clear, or you'd like to discuss a booking before you make it, please get in touch — we're happy to help. These terms may be updated from time to time; the version shown here at the time of your booking applies to your stay.